Support Centre
Support for Menu Matrix account access, technical issues, billing questions, data and privacy requests.
Signed-in support
For the fastest support path, sign in to Menu Matrix, open Account, then use Menu Matrix Support. Your request is stored against your authenticated account so its status can be tracked.
Account access
If you cannot sign in, first use the normal account recovery or invitation flow. Do not send passwords, one-time codes, card numbers or other secrets in support messages.
Privacy and deletion
Privacy information is available on the Privacy Policy. Account deletion information is available on the Account Deletion page.
Operational data
Menu Matrix support can investigate application faults and account issues. Recipe, allergen, stock, menu, supplier and costing decisions remain controlled operational records and should only be changed by authorised users inside the application.
Menu Matrix support resources are provided for the Menu Matrix application and associated web service.